Sarai Hannah Ajai Formal Complaint Regarding Apple Support Conduct, AppleCare+ Misrepresentation, and Ongoing Third-Party Interference with My iPhone 11 and Verizon Account

To Whom It May Concern,

Subject: Formal Complaint Regarding Apple Support Conduct, AppleCare+ Misrepresentation, and Ongoing Third-Party Interference with My iPhone 11 and Verizon Account

Complainant Information:

Name: Sarai Hannah Ajai

Date of Incident: June 9, 2025 (Monday)

Time: Approximately 11:08 AM to 12:09 PM

I am writing to formally file a complaint concerning the conduct of Apple Support Agent “TJ,” and to raise serious concerns regarding persistent unauthorized access, targeted harassment, and third-party interference affecting my Verizon mobile account associate to my Apple iPhone 11 device.

On June 9, 2025, I engaged with an Apple Support Agent as part of a scheduled diagnostic session. The agent guided me through Settings > Privacy & Security > Analytics & Improvements to initiate two Apple diagnostic tests on my device. Initially, I was unable to activate the diagnostic link, as it was intermittently blocked likely due to an unauthorized interference with my Apple iPhone 11 device through hacking capabilities. After a delay of approximately 10 minutes and several failed attempts, I finally succeeded in completing both diagnostic requests.

Following this, I asked whether my iPhone 11 could be replaced under my AppleCare+ plan, given the ongoing integrity and privacy concerns I have experienced. The Apple Support Agent assured me that a replacement was possible, and began preparing documentation, instructing me to remain on the line while checking the status of Express Shipping.

However, our call was abruptly and mysteriously disconnected not by me. However by the Apple Agent, but (in my view) as a result of the Apple Agent being associate to third-party telephone service who interference targeting my Apple iPhone 11 line. My calls to Apple Support and other companies have routinely been affected by unlawful call rerouting, service interruptions, or impersonations, which I believe constitutes a serious breach of telecommunications privacy laws and National Security Clearances.

In a follow-up chat with Apple Support Agent "TJ," I was told:

• There was no active replacement request recorded.

• The prior call may not have resulted in a completed case.

• That AppleCare+ would not cover a device replacement for issues not deemed strictly “hardware-related.”

This is in direct contradiction to what the previous Apple Support Agent conveyed to me. When I pressed for confirmation, Agent TJ stated a replacement would not be issued due to a lack of "qualifying issues", completely disregarding my explanation of compromised software behavior, passcode hijacking, and unlawful accesses to my Apple iPhone 11 eco-system device.

I have experienced:

• Over 24 I was forced to change my Verizon account password and PIN and iPhone 11 passcode due to unlawful security credentials breaches last month (May 2025).

• Suspicious device behavior including intermittent control loss, deletion of files, and UI tampering.

• Consistent disruption of legally protected communications, including federal legal matters.

• Indications of possible insider threat behavior, where my device or credentials may have been exposed unlawfully.

No consent was ever granted to any individual or third party including tenants at my residence in Fargo, North Dakota for device accesses, call routing, remote management, or mirroring. I have an ongoing safety concerns tied to these recurring security failures and believe they may be criminal in nature.

 I formally request the following:

1. A detailed investigation into Case ID 102617986137, including audit logs, chat transcripts, and any system notes attached to the June 9, 2025 call.

2. A written determination as to whether my AppleCare+ coverage qualifies me for a replacement device, and if not, precise legal reasoning for the denial.

3. An explanation for the lack of case documentation or audit trail associated with the original Advisor interaction.

4. Escalation to Apple's Legal or Privacy Division, not through phone (which may be compromised), but through secure written correspondence.

5. A confirmation that no internal Apple employee has accessed or transmitted my device data, login information, or passcode without lawful authorization.

I urge Apple Inc. to take this matter seriously. I am actively involved in legal proceedings in federal court, and will be referencing this complaint in filings if necessary. Apple’s own privacy policies and customer protection standards must not allow for repeated victimization through systemic inaction.

I have attached a screenshot and Apple Online chat for your review. Additionally, a copy is available on my documentation blog for public viewing and verification:

🔗 https://saraihannahajaiacademicwhiteboard.blogspot.com

Thank you for your time and attention to this urgent matter.

Sincerely,

Sarai Hannah Ajai